Distance sales agreement


The subject of this contract is the sale and/or marketing and/or deposit of medical, treatment and/or surgery services and products by the SELLER. It covers the rights and obligations of the parties in accordance with the provisions of the Law on the Protection of the Consumer – Regulation on Implementation Principles and Procedures for Distance Contracts.




Address: Çağlayan, 2043. Sk. No: 1/2, Muratpaşa/Antalya, Turkey

Phone: 0242 324 8000

Fax: 0242 324 8000

E-mail: info@medgol.com


Identity information notified by the BUYER is based on address and contact information. The SELLER does not accept any responsibility for customers who report false information.


It refers to the natural or legal person who offers one or more of the services within the scope of the contract to the buyer in accordance with the contract signed with the SELLER.


The subject of this Agreement is in accordance with the relevant legislation; It consists of the sales-service price and payment method information of the BUYERS to whom the SELLER provides services within the scope of health tourism.


4.1 – The BUYER declares that he has read and learned all the preliminary information about the basic characteristics, sales price and payment method of the service-products that are the subject of the contract specified in article 3 and gives the necessary confirmation in electronic environment.

4.2 – The signed copy of this contract must be delivered to the SELLER and the price must be paid in the form of payment preferred by the BUYER, in order for the contractual service-product to be made on the arranged date and in the manner. If, for any reason, the service-product price is not paid or canceled in the bank records, the SELLER is deemed to be relieved of its obligation to perform the service-product.

4.3 – In case the bank or financial institution does not pay the service-product price to the SELLER due to the unfair or unlawful use of the BUYER’s credit card by unauthorized persons after the performance-delivery of the Service-Product, in this case, the SELLER The price must be paid by the BUYER to the SELLER.

4.4 – The BUYER has read and is informed of the information containing detailed information on the characteristics of the service subject to this Agreement, the sales price and payment method, and the performance; For domestic and foreign accommodation, he/she will keep his/her passport with at least two blank pages, valid visa and identity card valid for at least six months from the date of departure and with at least two blank pages in order to be stamped at the border gates. (tax debt, lack of visa, non-authorization of any government agency, etc.) the SELLER will not have any legal and/or penal liability in case of entry into the country is prevented due to the prevention of exit; will not make any claims against the SELLER and or its employees for the reasons stated; With the signature of this Agreement, he/she is obliged to comply with the laws and customs applicable to the facility he/she will stay and the vehicle he/she will travel to; will comply with the rules declared regarding the purchased service, will not endanger the life and property safety/integrity of third parties and will be personally and primarily responsible for all material/moral damages that may arise in case of endangering the life and property safety/integrity of third parties, otherwise the SELLER will be responsible for the service subject to the Contract will not perform and therefore the BUYER has no right to return; The CUSTOMER shall pay the cost of personal expenses and all non-program goods and services that are outside the scope of the Package Tour subject to this Agreement; In the event that he/she terminates the use of the service based on the fact that the service rendered is defective, he/she accepts, declares and undertakes that he/she will notify the SELLER and the hotel where he/she is staying, in writing, due to his obligation to cooperate and act diligently, otherwise he will be deemed to have received and used the service.

4-5- If the BUYER’s fault is caused by an unexpected and unavoidable behavior of a third party, force majeure (adverse weather conditions, road obstruction, epidemic disease, strike, terror, fog, possibility of war, unpredictable technical issues, independent service provider). reasons (hospital, etc.), except for the occurrence of an unforeseen and unpreventable event even though the SELLER shows all due diligence, and the BUYER is not entitled to compensation in these cases; If the SELLER violates the Agreement partially or completely, the SELLER will be responsible for the damages suffered by the consumer.


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